support & enhancement
Post Implementation Support
It is self-explanatory. Usually, this post-implementation support involves of monitoring the implemented business scenario in prod server and issues raised in the earlier days after implementation. Few points on post-implementation support :
An appreciation of issues that new customers and recent go-live projects will face with the long-term support and enhancement of their SAP systems. It’s an opportunity for established customers to share their experience.
Successful support environments requirements:-
Cost - Optimum Return on Investments-Companies are looking for a cost-effective solution to maintain their SAP systems and achieve maximum from their SAP investments.
Efficiency- Quick resolution of users raised issues is the key to business continuity
Effectiveness- Long term solutions to the issues along with faster problem solving of production issues
MORESCO's role in Post SAP Business One Implementation Support: We help customers enhance existing functionalities while enabling them to transfer daily management responsibilities into a strategic method for improved effective and efficient operations. Our Support team works with your organization leading you through the transition periods and beyond, training the process owners, instilling in them enough knowledge to enable them perform their day-to-day processes efficiently and also, to be able to handle a first and second level troubleshooting of the system without supervision.
The project monitoring is vital for smooth and glitches free functioning. We do Performance Monitoring, Error Log Monitoring, StorageMonitoring, Monitor the Update Queues, Monitor the Locks.
Specialised MORESCO Team can start services with their well unique methods and practices at very short notice. The following are the features of our services.
Determine the scope of work
Service level agreement and sign contract
Establish login connectivity and transfer systems
Begin onsite/remote administration.
MORESCO has experts who could cater for SAP Business One operational needs.
MORESCO functional consultants specialize in each of the major SAP modules and can help you effectively map your company's business processes to SAP's best practices. Working closely with your team, we will design implement a stable, secure and available SAP Architecture and provide expert administration to manage it. Our team includes consultants who have experience in handling implementation and support project for customers
End-User Training & Documentation Support
Many companies that have trusted SAP Business One as software package for their ERP needs, require End User Training so that their dependency on the service provider is reduced substantially for day to day functioning. MORESCO provides them End User Training at optimum cost.
Specialised MORESCOTeam is a fast-growing IT company engrossed in rendering IT Based Services to the prestigious patrons. The services spectrum is large from SAP ERP solution to web-based, mobile Applications.