managed Service

Other Services
AWS Managed Services
Optional service provided by us
Managed Service by us
Managed by:  AWS

SAP Hosting Services

  • SAP BASIS Administration

  • SAP Installation/Operation

  • SAP Patching

  • SAP Monitoring

Infrastructure Services

  • OS Admin/Patching

  • Backup & Recovery

  • Network & Security

  • Monitoring

Infrastructure

  • Servers

  • Storage

  • Network

Our Managed Services on AWS
Customers: Enterprise, SMBs, SMEs
  • Monitoring

    • Compute utilization and performance

    • Application monitoring

    • Thresh-holds and alerts

    • Service availability and service levels

  • Service Desk

    • ITIL Based processes

    • Ticketing, tracking and updating

    • Ticket assignment follow up and closures

    • Front-end, single point to customers

    • Service level performance reports

    • Reviews

 Managed Services- Scope Statement
  • Infrastructure

  • Operating system

  • Database

  • Applications

  • Operational consulting and optimization

  • Technical escalation Management

 Managed Services- Scope Statement
  • Creation of AWS account for Customer

  • Creation and configuration of Virtual private cloud

  • Configuration of Internet gateway and subnet for each availability zone

  • Configuration of private subnets for each availability zones

  • Configuration of virtual private cloud ACL and security group

  • Provisioning of EC2 instance in the cloud infrastructure as per the SAP HANA per-requisite.

  • Configuration of Cloud monitoring metrics for instance health monitoring

  • Configuration of auto-healing in aws architecture

  • Basic Operating system configuration with the latest, recommended patch and update.

  • Installation of server basic roles based on application requirement, if needed

  • Configuration of route table for traffic routing

  • Configuration of private IP addresses

  • Allocation of Public IP addresses to the Application and Database server

  • Mapping public IP addresses to cloud instances

  • Configuration of VPN gateway

  • Configuration of remote firewall connection to AWS VPN.

  • Configuration of VPN to route traffic to on-premise

  • Coordination with on-premise VPN team for VPN connectivity configuration

  • Configuration of Lambda function to auto shutdown the development instances (if available)

  • Configuration of security group for incoming and outgoing traffic

  • Creating Server Snapshot backup to Application server on needed basis as per customer request

  • Firewall configuration with ACL for the AWS servers, if needed.

Scope Exclusions
The following items will be excluded from the scope of work
  • On-premise VPN configuration

  • Additional Software package configuration

  • Public DNS Configuration

  • Coordination with ISP service providers for any ISP link related issues

  • Licensing of software & management that are part of Deployment

Customer Dependencies
  • Adequate Internet bandwidth to access the Cloud infrastructure

  • Adequate authentication and authorization enablement for security purposes

  • Single point of contact for coordinating and interacting for InfraBeat to discuss and plan the approved activities on the Infrastructure

  • Customer escalation matrix and contact no for any additional support, as needed

  • Redundant ISP connection in case of network outage

  • On-premise firewall device should be compatible for IPSec VPN

  • VPN settings in firewall for AWS connectivity

  • IP address for VPN connectivity

  • Downtime for Snapshot backup

Address

Head Office

Commerce House,

3rd floor, Suite No – 7, 2A,
Ganesh Chandra Avenue,

Kolkata – 700013, India.

Tel : +91 3322132100

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