managed Service
Other Services
AWS Managed Services
Optional service provided by us
Managed Service by us
Managed by: AWS
SAP Hosting Services
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SAP BASIS Administration
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SAP Installation/Operation
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SAP Patching
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SAP Monitoring
Infrastructure Services
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OS Admin/Patching
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Backup & Recovery
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Network & Security
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Monitoring
Infrastructure
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Servers
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Storage
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Network
Our Managed Services on AWS
Customers: Enterprise, SMBs, SMEs
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Monitoring
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Compute utilization and performance
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Application monitoring
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Thresh-holds and alerts
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Service availability and service levels
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Service Desk
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ITIL Based processes
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Ticketing, tracking and updating
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Ticket assignment follow up and closures
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Front-end, single point to customers
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Service level performance reports
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Reviews
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Managed Services- Scope Statement
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Infrastructure
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Operating system
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Database
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Applications
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Operational consulting and optimization
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Technical escalation Management
Managed Services- Scope Statement
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Creation of AWS account for Customer
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Creation and configuration of Virtual private cloud
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Configuration of Internet gateway and subnet for each availability zone
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Configuration of private subnets for each availability zones
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Configuration of virtual private cloud ACL and security group
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Provisioning of EC2 instance in the cloud infrastructure as per the SAP HANA per-requisite.
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Configuration of Cloud monitoring metrics for instance health monitoring
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Configuration of auto-healing in aws architecture
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Basic Operating system configuration with the latest, recommended patch and update.
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Installation of server basic roles based on application requirement, if needed
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Configuration of route table for traffic routing
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Configuration of private IP addresses
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Allocation of Public IP addresses to the Application and Database server
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Mapping public IP addresses to cloud instances
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Configuration of VPN gateway
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Configuration of remote firewall connection to AWS VPN.
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Configuration of VPN to route traffic to on-premise
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Coordination with on-premise VPN team for VPN connectivity configuration
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Configuration of Lambda function to auto shutdown the development instances (if available)
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Configuration of security group for incoming and outgoing traffic
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Creating Server Snapshot backup to Application server on needed basis as per customer request
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Firewall configuration with ACL for the AWS servers, if needed.
Scope Exclusions
The following items will be excluded from the scope of work
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On-premise VPN configuration
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Additional Software package configuration
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Public DNS Configuration
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Coordination with ISP service providers for any ISP link related issues
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Licensing of software & management that are part of Deployment
Customer Dependencies
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Adequate Internet bandwidth to access the Cloud infrastructure
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Adequate authentication and authorization enablement for security purposes
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Single point of contact for coordinating and interacting for InfraBeat to discuss and plan the approved activities on the Infrastructure
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Customer escalation matrix and contact no for any additional support, as needed
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Redundant ISP connection in case of network outage
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On-premise firewall device should be compatible for IPSec VPN
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VPN settings in firewall for AWS connectivity
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IP address for VPN connectivity
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Downtime for Snapshot backup
